Delay in Your International Wire Transfer

Subject: Update on your recent transfer

Dear Grace,

We are writing to inform you that the wire transfer you requested on Monday has been delayed due to a mismatch in the account number provided. The remittance cannot be completed until the correct information is confirmed.

Please reply using the correct account number and the current exchange rate you expect, and we will retry the transaction within one business day. There is no additional fee for correcting this request, but future delays may result in a small charge.

You may also check the status through our online portal or visit any branch and bring your check book for assistance.

Thank you for your patience, Sunrise Bank Customer Service