Updated Delivery Schedule

To all regional manager, from the distribution team, subject: updated delivery schedule. Due to a delay at the port, several truck route will change starting next Tuesday. The carrier that normally handles the northern route will instead cover the southern area until customs clearance is complete for the delayed container.

Estimated arrival time for most order will move back by one day. Customer near the coast may experience the longest delay because their freight must pass through an extra inspection. We ask every store to update the expected departure time on the tracking system so customer service can answer question accurately.

If any order require expedite service, please contact the dispatch office directly. Extra fee may apply for overnight or express delivery in this period. We apologize for any inconvenience and appreciate your patience while we resolve the port delay.